The Internet has stopped working in my house. This of course means a call to BT.
Now the thing is BT have actually offshored all their call centre work to India. Like the rest of you I am particularly fed up with people from several thousand miles away calling me when I am trying to eat dinner to sell me something I didn't want, so I was a little apprehensive when calling but being without the the ability to blog for several days was more than I could bear so I made that call.
Now I have to say I did have a bit of trouble understanding the staff they did have rather thick accents that took a bit of time to get used to. Apparently according to the head of procurement at BT claiming not to understand their accent makes me officially a racist bigot. Leaving that on one side for the moment I have to say that the service I received was excellent. All the staff knew what they were talking about they helped me track down the problem talked me through the steps that I could take to sort it out. When they weren't able to sort it then and there I was called back exactly when they said they would. They even called back to check I was happy with the service I had received.
They even apologised for having to take up my time on a Sunday when I had more important things to do (My Bills are obviously addressed to the Revd Simon Stevens - rather than just Yellow)
The thing that I noticed most was they actually sounded like they wanted to help and were pleased I had called. You wouldn't get that out of a British call centre talking to some minimum wage earner who'd rather be watching footie.
Indian Call centre staff earn more than the average wage in India for doing this work and so, I suppose as a result actually do a much better job. Don't forget that yesterday Gordon Brown addressed the CBI and claimed that there was no future for unskilled work in the UK. Presumably this means that Argos are going to have to offshore their entire business.
Seems to me that everyone is complaining about offshoring. But me, based on this experience I'm beginning to think it's not such a bad thing.
So well done to BT for offshoring their call centres and well done to Manish, Kaushik and Neelam for being so helpful.
Right I'm off to nail a teddy bear to two pieces of wood.